Osta delivers tools, equipment and household supplies across Iraq, ordered through the website or the mobile app. This page explains how delivery works, from placing the order to receiving it at your door.
Where We Deliver
Orders are delivered to your chosen address within Iraq. You set that address on the map during registration, and you can change it at checkout.
Placing and Tracking an Order
Once an order is placed you receive an instant confirmation. From there the order moves through confirmation, tracking and delivery, and you can follow its progress from your account on the website or in the app.
Receiving Your Order
When the delivery representative hands over your order you have the right to inspect it immediately.
- If you do not wish to keep a product for any reason, you may return it to the representative on the spot, free of charge.
- Keep the warranty card or sales invoice you receive with the product — it is what protects your warranty rights.
- If a product turns out to be defective or arrives damaged, you can request a return within two days (48 hours) of receiving it.
Payment
Orders can be paid by card or in cash on delivery.
Questions About a Delivery
For anything related to an order in transit, contact customer service through the chat button on the website or app, on official WhatsApp, or by email at cs@ostaiq.com.
Still need help?
Reach customer service on chat, on WhatsApp, or by email at cs@ostaiq.com.