Privacy Policy

By visiting ostaiq.com (“Site”) and providing information through its associated customer service channels, you are consenting to the practices described in this Privacy and Cookie Policy and our Platform Terms & Conditions. Please note that our Privacy & Cookie Policy is updated from time to time and that you will be bound by the most recent update of the policy appearing on our Platform. It is therefore your responsibility to continue to check our Privacy and Cookie Policy for updates.

What Information We May Collect From You

We may collect and process the following Information about you:

  • Information and data that you provide by completing forms on our websites and applications, including information provided at the time of registration and other co-registrations (e.g., Gmail & Apple).
  • Information you provide us when you report a problem with our Platform or issue a complaint.
  • A record of correspondence if you contact us.
  • General, aggregated, demographic, and non-personal Information.
  • If you download or use our mobile application, we may have access to details about your location and your mobile device, including a unique identifier for your device.
  • Details of transactions you carry out through our Platform and the fulfillment of your orders.
  • Details about your computer, including but not limited to your IP address, operating system, and browser type, as well as information about your general internet usage (e.g., by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc.).
  • Your email address from a third party if you indicate that you have consented to that third party sharing your Information with us.

How We Will Use Your Information

We may use Information held about you in the following ways:

  • To provide you with information, products, or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To provide you with location-based services, such as advertising, search results, and other personalized content.
  • To carry out our obligations arising from any contracts entered between you and another entity using our Platform or between you and us.
  • To improve our Services and to deliver a better and more personalized service to you.
  • To ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform.
  • To notify you about changes to our Services.
  • For any other reason which we deem necessary to enhance your experience of the Platform.
  • To administer and manage our incentives programs and fulfill your requests for incentives, and/or to allow you to participate in sweepstakes and to notify you if you are a sweepstakes winner.

To Whom We May Disclose Your Information

Information about our customers is an important part of our business. We share your Information only as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:

  • Other Businesses: To offer you our Services, we may engage with businesses who are affiliates of us and/or non-affiliated service providers (e.g., logistics businesses used to deliver products to you, marketing companies, payment processors to process online transactions, etc.).
  • Marketing and Promotional Offers: We may also use your Information to provide you with information about goods and services which may be of interest to you and enhance your Platform experience.
  • Business Transfers: In the event that we or substantially all of our assets are acquired, customer information will be one of the transferred assets.
  • Protection of Our Platform and Others: We release account and other Information when we believe such a release is appropriate to comply with the law and law enforcement investigations and to protect the rights, property, or safety of our users or others.

How We Store Your Information

The Information that we collect from you may be transferred to, and stored at, a destination outside of our current cloud infrastructure. It may also be processed by staff operating outside Iraq who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will store your Information for as long as necessary to fulfil the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. Your Information may be transferred, stored, processed and used by our affiliated companies and/or non-affiliated service providers in one or more countries outside your originating country. Your payment details may be transferred to and stored with our affiliated companies to, among other things, process your payment details and provide support services to you.

What Security Measures We Apply

We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your Information is treated securely and in accordance with this Privacy Policy, and to protect against unauthorized access or alteration to, disclosure, or destruction of your Information. We may, for example, use encryption technology to secure your Information during transmission to our Platform as well as external firewall and on-host firewall technology to prevent network level attacks. Only those authorized employees, contractors, and agents who need to know your Information in connection with the performance of their services are allowed to access this Information.It is important for you to protect yourself against unauthorized access to your password and to your devices used to access our Services. You are responsible for keeping your password confidential. For example, ensure that you sign off when you have finished using a shared device. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your Information transmitted to our Platform and any transmission is at your own risk.

How Can You Access and Amend Your Information?

You can access a broad range of information about your account and your interactions with the Platform for the purpose of viewing and, in certain cases, updating your Information.

  • Up-to-date information regarding recent orders.
  • Personally identifiable information (including name, email, password, communications, and personalized advertising preferences).
  • Payment settings (including credit card information).
  • Email notification settings.

You can opt-out of receiving future marketing communications from us at any time by adjusting your customer communication preferences, through the unsubscribe link within the email communication. For marketing via your mobile application, you will need to adjust your notifications settings in the general section of your mobile. Also, our system will place cookies when you log on to our Platform and this is to ensure you have an enjoyable user experience and are able to utilise all aspects of the Platform. You may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our Platform works, and you may not be able to access or use certain areas of our Platform or full functionality. For example, performance cookies collect information about how you use the Site, for instance, which pages you visit most often, which allows us to provide you with targeted and relevant choices that enhance your Site experience. We may retain a copy of your Information for compliance reasons. When you update Information, we may retain a copy of the prior version for our records.

How Can You Request Deletion of Your Data?

If you would like your data to be deleted from our platform, please email info@ostaiq.com.