About Osta

Osta was founded in 2023 to provide a new way in Iraq to purchase industrial tools and equipment, and household supplies through a mobile app and website. Its goal is to make the purchasing process clearer and easier for anyone who wants to receive these products directly at their doorstep.

Customers can choose from a variety of categories, compare products easily according to their needs, browse clear content explaining how each product is used with detailed information, and receive instant order confirmations. All of this helps them make the right decision and purchase the product that truly fits their needs.

Osta is an official and registered platform under Iraqi law, aiming to bring digital innovation through simple, user-friendly technological solutions, improving purchasing and payment processes, and ensuring a distinctive experience in the Iraqi market. Osta was created to serve a community in need of practical and easy solutions, while keeping pace with the global shift toward digitizing everyday needs and the increasing reliance on online services. This is the core of our Strategy.

Personalized Experience

Osta strives to provide the best customer journey from start to finish. For this reason, we ask users during registration to enter their basic information such as name, confirmed phone number, address on the map, as well as their preferences in tool selection and their level of expertise in using them. This information is used to tailor the service to each customer's needs, ensuring a smooth and suitable experience from the very first step.

Transparent and Secure Services

In general, Osta offers its customers the highest levels of service personalization, transparency, data security, and privacy, while also providing multiple options to meet their different needs. The platform delivers instant feedback with clear details about products and services, helping customers make the right decisions and enhancing both operational efficiency and direct communication with everyone.

An Integrated Journey

Osta has placed the customer journey at the core of its priorities when developing its products. From registration and browsing, to product content, payment methods, order confirmation and tracking, all the way to delivery and free return services — the platform moves step by step with the user to ensure ease of use and quick responses to their requests. Each stage of the journey has been carefully designed to achieve this goal.

Every step has been crafted to be simple, fast, and transparent, ensuring the customer receives an immediate solution for any request.